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Eumarrah Hobart |
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Please ensure that an accurate delivery address is provided, we cannot take any responsibility for damage or loss of your order due providing the incorrect address.
As we use third party couriers please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive but we strive to ensure our deliveries are dispatched promptly and will work with you and the courier company where necessary to locate your goods if there is an issue.
All our products are best kept in a cool, dry, dark place. However some products like chocolate, LSA, and fresh produce (amongst others) are sensitive to temperature. While we take care selecting our couriers we cannot guarantee how your goods will be handled throughout the freight process. Orders should not be left outdoors for prolonged periods of time, if your order is not unpacked and stored correctly within a few hours it may be subject to deterioration.
All orders are taken to be a single delivery. If you require separate deliveries you will need to submit a separate order for each delivery.
Any order for which we have not been given delivery instructions specific to that order, will be left at the front door or in the safest place in the driver's opinion if no one is home to receive it or if no one answers the door. We are unable to take any responsibility for loss or damage of your goods after it has been delivered to your nominated address.
When receiving an order from Eumarrah, anyone at the delivery address who receives the order will be presumed by us to be authorised to receive the goods.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have deteriorated as a result of being returned to the courier depot.
Eumarrah cannot assume responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver caused by factors beyond our reasonable control.
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 24 hours of receiving your order if anything is wrong in any way.
Please ensure to check your order against the invoice as soon as your order arrives. If an item is missing or damaged and you have been invoiced for it please notify us within 24 hours and we will take steps to verify the missing or damaged items. Once we are reasonably satisfied that the item was not delivered, then we will credit your account for your next purchase or issue a refund as you choose. Note that the credit or refund must be initiated within 24 hours of delivery.
Eumarrah stands by all our products above and beyond the standard guarantees under the Australian Consumer Law.
We will happily replace or refund (at our discretion) any product that is not of acceptable quality, however bear in mind that as all our products are natural one can expect variations of colour, size, shape and sometimes taste or smell.
If you think that the goods you have received are not satisfactory then please contact us by email quoting your order number and including as many details as possible about the order and the problem with the goods.
You can return any item you have purchased from us, within 14 days of receipt date provided that it is in the exact same condition as when it left our premises, has not been opened or damaged in any way, and is not a perishable item with a limited date.
However we are unable to accept returns of any bulk food that is not unopened in its original packaging, as we will not have been able to control the manner in which the food was stored once it left our premises, nor whether it might have had contact with other foods or items.
