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Eumarrah Hobart |
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Thank you for choosing to buy from Eumarrah.
Purchasing from us, either in a retail store, online or at our warehouse indicates that you accept the following Terms and Conditions and the Shipping and Returns policy that is also on this website.
As part of the checkout process we will ask for certain information, in particular your name, contact details, and address. You must make sure that your account details are up to date. Changes to your details (eg, new address, phone number, email, delivery details, etc) can be easily updated through our website or you can email us with the pertinent changes. Unfortunately we cannot accept responsibility if the details you have provided us are incorrect or out of date.
Eumarrah considers all your information to be private. We do not have access to your password so keeping this safe is entirely your responsibility. We cannot be liable for any unauthorised use of your username and password.
You may order products by selecting and submitting your order through this website in accordance with these terms and conditions. Any order placed is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
There are some products that are restricted (for example, alcohol may not be sold or supplied to people under the age of 18 years) in which case we may need to request further details from you.
Should you wish to change or cancel an order that has been placed with us online, please contact us immediately and we will do our very best to rectify or cancel the order if possible.
As we aim to process orders quickly, there is only a brief period during which you may change or cancel an order. If you wish to cancel an order before it has been picked there will be no fees or charges. If you wish to cancel an order after it has been picked, there may be fees for handling, delivery, and any irreversible bank charges.
We will do our best to make sure our website reflects the products that are currently in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you request may not be available.
In this case we will contact you via email or phone to ask you if you would like a replacement product. We should also be able to advise you of the expected arrival date of the product you requested.
Many of our products are sold by weight. We will endeavour to supply the quantity that you order but there may be a variation, which is usually less than 10% more or less. In your invoice you will be charged for the amount that you actually receive, which may therefore be different from the amount you ordered.
Eumarrah has a strong belief in the importance of environmental sustainability. As many of our products are sold in bulk they will be packaged in unbleached paper bags, calico bags, BioPak containers, glass jars or other recyclable or re-usable container. If you request, and they are available, we can use recycled containers that we have cleaned and sterilised. There will be a charge for new containers used, however recycled containers are free.
By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.
Eumarrah aims to provide the best products at the best prices. Prices change regularly and usually without notice. This will be reflected on our website and in the stores. All of our prices are in Australian Dollars and prices are inclusive of GST.
Unlike many other sites, the prices on the website are the same as in the stores, except when there is a local special.
Please note that when purchasing any bulk retail product from our online store that there will be an additional price for the container that we need to use to package it.
There will be no rainchecks for stock advertised on special either instore or online.
The webstore takes a payment authorisation however actual payment will occur when your order has been picked and invoiced. If you have ordered any items sold by weight, the total value charged may vary from the amount shown when you placed the order as the amount picked may be slightly different from your order. The total amount may also be less than expected if for any reason a product could not be supplied.
We accept online payment via Visa or MasterCard. Note that we do not accept any other cards. Apple Pay, Google Pay, Samsung Pay and cash can only be used for in store payments or purchases.
Please see our Shipping and Returns page
Not all of the products reflected on this website are available in all of our stores. If you are after a particular product and wish to buy it from your nearest Eumarrah store please contact them to confirm availability.
We will do our level best to ensure that the information on the website is correct and up to date however we cannot take responsibility for any inaccuracy or inadvertent misrepresentation of products on the website. As always it is best to double-check information from different sources and make sure you are purchasing the products that you actually want.
We will try to have pictures of our products as they currently are on the website, however sometimes products may look different (for example figs always look drier later in the year, turmeric powder will have a different colour depending on the supplier).
We are not doctors or natural health professionals so you won't find medical advice on our website. Bear in mind that any information you may find on the internet, including our website, cannot replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.
With respect to products sold on the site, in no event can Eumarrah, its directors, officers, employees or representatives be held liable for any direct, indirect, consequential or any other damages related to the products sold.
Although we take great care to separate and pack all products carefully, all our bulk food and some grocery items we sell will have been packed in a facility that contains allergens, or traces of allergens, including peanuts, other kinds of nuts, sesame seeds, other kinds of seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten, cereals containing gluten like wheat, rye, triticale, barley, oats and spelt, dairy and other products that may behave as allergens to certain people.
Where possible, we have tried to ascertain with our suppliers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination, but ultimately these things are beyond our control.
No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.
We may change our terms and conditions at any time and these will come into effect immediately. They are posted onto this website so we recommend you check them regularly to stay informed. By purchasing from us you agree to be bound by these changes in terms and conditions as and when they occur.
